A: You can place an order by browsing our website and adding items to your cart, then proceeding to checkout and filling in the necessary information to complete your purchase.
A: We accept major credit cards (Visa, MasterCard, American Express, etc.), PayPal, and other forms of electronic payment.
A: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to change or cancel it.
A: Delivery times may vary based on your location and the shipping method selected at checkout. You will receive an email with tracking information once your order has been shipped.
A: Yes, we do offer international shipping, but please note that additional taxes, duties and tariffs may apply depending on the country.
A: Once your order has been shipped, you will receive an email with a tracking number that you can use to track your package on the carrier's website.
A: We accept returns and exchanges within a certain period of time after the purchase date, please check our return policy for more details. Buyers are responsible for return shipping costs. These costs will not be reimbursed. To know if we have received your item, consider adding tracking to your package as we will not be able to issue reimbursements/exchanges for items lost in the mail.
A: We take privacy and security very seriously, please refer to our Confidentiality policy on our website for more information.
A: You can contact our customer service team through our website, via email or phone. Our customer service hours are Monday to Friday from 9am to 5pm EST.
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