Return policy

At Magic Tingwick, we take the satisfaction of our customers very seriously. That's why we happily offer a return policy for our food products.

• Return Period: Customers have 30 days from the date of purchase to return any unopened, non-perishable food items for a full refund or exchange.
• Condition of Items: All food items must be returned in their original packaging, unopened and in good condition.
• Perishable Items: We do not accept returns or exchanges for perishable items such as fresh produce, dairy, and frozen foods.
• Refunds: Refunds will be issued to the original form of payment. Please allow 7-10 business days for the refund to be processed.
• Shipping Costs: Shipping costs are non-refundable. Customers are responsible for the cost of shipping the returned items back to us.
• Damaged Items: If you received a damaged item, please contact us within 48 hours of receiving the package. We will either send a replacement or issue a refund.
• How to return: Please contact our customer service team through our website, via email or phone, to initiate a return or exchange. We will provide you with instructions on how to return your items.
• Exception: We reserve the right to refuse any return or exchange that does not comply with the above policy.

We hope that you are completely satisfied with your purchase, but if for any reason you are not, please reach out to us and we will do our best to make it right.